RESUME
Full Stack Developer | Software Engineer | Content Moderator | Customer Success Manager
CONTACT
Email: kovalchukvasvas93@gmail.com
Phone: +359888996365
Location: Bulgaria
PROFESSIONAL EXPERIENCE
Content Moderator | Remote, International Company (NDA) | 2023-2025
– Reviewed 300-500+ UGC items daily (text, image, video)
– Applied content policies and moderation guidelines
– Labeled violations and enforced account restrictions
– Maintained accuracy under high volume
Customer Success Manager | Remote, Zeely AI | 2025-2026
– Resolved customer and technical inquiries via email and live chat
– Acted as bridge between users and product/tech teams
– Maintained help center articles and reduced repeat requests
– Used AI response templates to improve speed and consistency
SKILLS
Technical:
– System diagnostics and troubleshooting (hardware, software, network)
– IT policy implementation and security compliance
– Incident detection, root cause analysis and escalation
Soft Skills:
– AI-assisted workflow optimization (ChatGPT, automation, LLMs)
– Fast decision-making and accuracy under pressure
– Customer support via email and live chat
– Content moderation (text, image, video)
EDUCATION
MSc in Computer Science | Poltava Polytechnic University | 2022-2023